SHIPPING + RETURNS

We offer free domestic exchanges within 30 days from when your order was fulfilled. Returns for a refund will be subject to shipping fees.

To start a DOMESTIC return/exchange, please start the process here: DOMESTIC RETURNS / EXCHANGES ONLY

To start an INTERNATIONAL return, please email: support@royalchange.fit
We do not offer INTERNATIONAL exchanges.

If you believe your item is damaged or defective for any reason please send us an email at: support@royalchange.fit

*Please include the order number or original packing slip with your item(s).

Items are inspected upon return and any of the following will not be accepted:

Washed or put through a dryerDeodorant markings or other stainsExcessive wrinklingStrong odors such as smoke, cologne, detergentExcessive animal or human hairPlease note: If your item(s) came with tags, please keep them attached. Select items do not come with tags.Water bottles, shakers, and mugs are final sale and are not eligible for returns/exchanges due to health and safety concerns.

SALE POLICY:

Items discounted 70% or more on the website are final sale and not eligible for return. This includes both returning items for an exchange or returning items for a refund.

Please note that your return must be sent back to us within the 30 days, but it does not have to reach us in the 30-day window.

We do not cover shipping costs for returns at this time. If you return an item, the original shipping cost is not refunded.

RETURN PROCESSING:

Please allow our team 3-5 business days for your return to be inspected and processed once it is delivered to our facility.For refunds, the returned item(s) cost will automatically be issued to the original method of payment used when placing the order with us. Please allow 3-5 business days for this to reflect on your account.
Have a question? Contact us at support@royalchange.fit

SHIPPING
DOMESTIC SHIPPING:

Please review your shipping, contact, billing and payment information for accuracy before submitting an order. Billing information must match the billing information you have on file with the issuing bank.

Please note that Royal Change is unable to combine multiple orders or change a shipping address once the order has been placed. You may be able to cancel your order (within 1 hour of placing it) and place the order again with the correct shipping address.

For any order returned to Royal Change due to incorrect address, customer will receive refund of purchase price of item if still in like new condition, but will not receive a refund for shipping charges. Royal Change is not responsible for items lost in transit, damaged, missing, and/or stolen from property. If items are lost, damaged, missing, and/or stolen from your property, please file a claim with your delivery service provider.

Royal Change also does not have the ability to manage how and/or where the delivery service leaves your packages - this is a matter you need to consult with your delivery service provider.

Please allow a handling time of 3-5 business days for all orders. Delivery times are estimates and are not guaranteed, as shipments may be affected by weather-related delays or events outside of our control.

INTERNATIONAL SHIPPING (OUTSIDE OF THE UNITED STATES):
For international orders going to Canada, goods will be shipped DDP (delivered duties paid). This applies to orders shipping USPS First Class International only and will automatically apply to orders weighing under 4 lbs with the value of goods up to $400. If your order is over 4 lbs/$400 in value, your order will ship USPS Priority DDU and you will be responsible for any applicable duties/taxes upon delivery.

For all other international orders, we currently ship DDU (delivered duties unpaid), so if you place an order for delivery, you will be responsible for paying any applicable VAT and duty charges on your order’s arrival, if charged, along with any other applicable fees.

For international orders, delivery times vary due to customs. Import duties are not included and you will be responsible for them upon arrival (with the exception of Canada/USPS First Class International). For any international order returned to Royal Change due to non payment of customs fees, duty charges, VAT, or any applicable fees, customer will receive refund of purchase price of item if still in like new condition but will not receive a refund for shipping charges. Shipping charges will also not be refunded for items returned due to not being claimed or for incorrect address. Royal Change is not responsible for items lost in transit. If items are lost, please file a claim with your delivery service provider. Tracking information is not provided for international orders.

TRACKING YOUR ORDER
An order confirmation email will be sent to you via email as soon as your order is placed. Once your order has shipped, a shipment confirmation email with tracking information will be sent to your email.

ITEM AVAILABILITY
Merchandise availability on RoyalChange.fit is subject to change.

To stay informed of promotions and new arrivals, register to receive our newsletter when creating an account. If an order is placed and an item is out of stock, we will automatically refund your original payment method and inform you about the unavailability shortly after the order is placed.

Need To Cancel An Order?
You may cancel your order within 60 minutes of placing the order; however, if 60 minutes have passed since placing your order, you won’t be able to cancel your order. But don’t worry—you can return the items within 30 days. Please send us an email at: support@royalchange.fit with your name, address, order number, and email used to place the order and notify us of your request.